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Frequently Asked Questions (FAQ)Are disposable vapes available for purchase?No. Disposable (single-use) vapes are prohibited in Australia. We only supply reusable, TGA-compliant devices intended for long-term management of nicotine dependence under pharmaceutical supervision. How do I choose a therapeutic device?Choosing a device should be done in consultation with a medical professional or pharmacist. We focus on devices that meet high safety standards regarding battery reliability, construction, and chemical-leaching risks.Are these devices "vape kits"?These are regulated therapeutic devices. Unlike recreational "vape kits," these products have been assessed for specific quality and safety benchmarks set by the TGA to ensure they are suitable for use as part of a smoking cessation strategy. What should I do if my device stops working?If you experience a fault with your device, stop using it immediately. Contact our pharmacy for guidance on proper troubleshooting or safe disposal/replacement protocols in accordance with TGA guidelines.